Policies

GENERAL SHIPPING INFORMATION

Shipping days are Monday through Friday during office hours. Delivery days are from Tuesday through Friday. If you do not choose a delivery date, our system will automatically select the next available date. The Gourmet Boutique By Cocotte cannot guarantee the correct delivery date if your preferred date is not selected in the “Choose Your Delivery Day” section.

This online boutique delivers within Bangkok, Thailand only. Once the package has left our facility, The Gourmet Boutique By Cocotte cannot assume responsibility for any issues due solely to delivery time. In order to facilitate delivery, please provide any apartment, suite, or hall number in your selected delivery address. You may add any other important information, such as “drop off to a doorman,” in the “Additional Information” section.

Shipping methods do not take unexpected weather delays into consideration, which may affect timelines, ship dates and delivery dates.

Please place your orders at least 24 hours in advance. 

PICK UP POLICY

You can choose to pick up your order in our Restaurant Pesca Mar & Terra Bistro by writing our restaurant address in the shipping category. 

39 Ekkamai alley soi 12, Khwaeng Khlong Tan Nuea, Watthana, Bangkok 10110by writing. 

Please place your orders at least 24 hours in advance. 

 

CUSTOMIZED ORDERS

if you want to make a special order (any cakes we don't offer on our website), you may call our restaurant at 063 267 7778 or email us at marketing.kitchengroup@gmail.com. 

 

ORDERS AS GIFTS

We want to create a special tasting experience for each The Gourmet Boutique By Cocotte gift sent. To preserve the gift component, we do not include receipts in our packages. Clients receive their receipts by email. You may opt to include a complimentary customized message card with your order.

 

YOUR QUESTIONS AND CONCERNS 

We at The Gourmet Boutique By Cocotte appreciate your patronage and strive to uphold the highest standards. Any inquiries may be addressed to client services by phone at 063 267 7778  or by email at the following address: marketing.kitchengroup@gmail.com. 

For requests regarding return or exchange of products, a replacement product, or a refund, please provide client services with a photograph and detailed description of your inquiry. Doing so will allow us to better serve you and future clients.